Customer Care BPO Market 2020 Industry research report explores analysis of historical data along with size, share, growth, demand, revenue and forecast of the Customer Care BPO and estimates the future trend of market on the basis of this detailed study. The study shares market performance both in terms of volume and revenue and this factor which is useful & helpful to the business.
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The cost advantage offered by customer care BPO is one of the key reasons, which impacts the demand for customer care BPO services. It significantly reduces the cost of the organization by providing support and services to the customers. The customer care BPO enables the work to be done at very low cost and in an efficient way. There is a wide gap between the wage pattern of eastern and western countries. The wage rate is comparatively very low in developing countries of Asia-Pacific such as India and China when compared to western countries such as the U.S. and U.K. The wage difference varies up to 60%. Moreover, the company does not have to make investments in infrastructure. Customer care BPO also enables to save cost on recruitment and training. With the increasing need for cost-cutting to run the business significantly, companies are opting for customer care BPO and are impacting the customer care BPO market growth positively.
Over the years, customer care BPO services are providing cost-effective services to their customers. In order to offer enhanced services to its customer in the competitive market, vendors are implanting various technologies such as RPA (robotic process automation) and AI (artificial intelligence). The RPA has highly impacted the entire BPO service. RPA is a cost-efficient, high speed with enhanced efficiency in customer service. Along with call center services, vendors offer real-time analysis and insights based on customer data. Vendors have a huge opportunity to serve customers by implementing these new technologies along with the service portfolio.
Currently, the US is dominating the North America customer care BPO market, which in turn boost the demand for customer care BPO market in North America. The United States has positioned itself as an early adopter of technology. The US has the potential to deploy latest technologies sooner in industries’. Owing to the presence of various tech firms in the US, including SMEs and large enterprises, the country is evolving at an exponential rate. With the increasing power of the individuals residing in the US, their expectation towards quality service is rising. This factor would increase the scope of outsourcing services, which could help the BPO industry to grow its significance in the forthcoming period. The figure given below highlights the revenue share of Mexico in the North America customer care BPO market in the forecast period:
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NORTH AMERICA CUSTOMER CARE BPO MARKET – SEGMENTATION
North America Customer care BPO Market by Solution
Onshore Outsourcing
Offshore Outsourcing
Nearshore Outsourcing
North America Customer care BPO Market by Industry Vertical
BFSI
IT & Telecommunication
Manufacturing, Retail & E-Commerce
Healthcare & Pharmaceutical
Transport & Logistics
Media & Communication
Automotive
Others
North America Customer care BPO Market by Country
US
Canada
Mexico
Companies Mentioned
Alorica Inc.
Arvato AG
Atento
Concentrix Corporation
Sitel Group
Sykes Enterprises, Incorporated
Teleperformance SE
Teletech Holdings
Webhelp Group
Worldwide Call Centers, Inc.
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