Support Engineer

Who we are:

Founded in The Netherlands, we were established through an intentional blending of imagination, innovation, and growth. Fueled by a proud legacy of curiosity, we are obsessed with unlocking the exciting possibilities that lie within new technologies. We empower organizations to unlock this exciting potential with simplified access to powerful technology. Every single day, we are driven by the fact that we empower tens of thousands of people through the technology we provide.

We have been on a journey of transformation; a part of the Microsoft Cloud Solution Provider Program from the beginning, we have enjoyed the benefit of a vibrantly-growing customer base. But we know this can come with its own challenges. Difficult and costly implementations and inflexible solutions were our early experiences, and we believe this shouldn’t form a part of any organization’s journey to excellence.

It is our core belief that technology should be inclusive, accessible and easily-implemented. This is why our purpose is to provide technological solutions that enable everyone to achieve more and reach their full potential.

What we do:

We are a fast-growing international business specialized in building SaaS solutions for Microsoft Partners. We provide our platform and all associated solutions to IT distributors and Managed Service Providers. The platform enables our customers to manage their Microsoft Cloud services. It helps automate simple day-to-day tasks, but also takes the Microsoft Cloud to the next level by rolling out a unique multi-tenant workspace solution and allowing partners to build Azure solutions and easily roll these out to end-customers. And this is just the tip of the iceberg.

How would you fit in?

Our company culture is young at heart, ambitious, and committed to the customers’ success. We are all Microsoft geeks, driven by wanting to create an awesome company together. We have offices in the Netherlands (Rosmalen) and Canada (Burlington, Ont.), and we are looking to further expand our international presence. Have you always wondered if there is more out there for you? Are you ready to take the next step in professionalizing your resume? Look no further! For this position, we are looking for a Support Engineer with a passion for Microsoft technology.

As a successful candidate, you:

• have a sales aptitude and is energized by demoing the software platform to prospects, you then will find enjoyment and success in this position. But you are not alone, this is a joint effort between Sales and Support. After a successful demo you take care of the technical onboarding.
• are eager to work together with customers to solve issues and test new platform features before updates. You have a drive to understand innovative new Microsoft technology and you like to share that knowledge by creating knowledge base articles about our platform and solutions. You can also take the podium by being the narrator of one of our Feature Friday videos!
• are an experienced Support Engineer who has seen it all, with considerable IT and business knowledge when it comes to supporting solutions for the Microsoft Cloud. You will act as an expert and sounding board for prospects and customers. You will contribute to solving problems and making customers happy by responding to their tickets. You will interact with developers to fix issues as well as our sales department to create first class solutions to prospects all over the world.
• are self-motivated. You will work in your own time zone, either in your home, or in our local office, but you will become a part of our support team based out of the Netherlands.

Ideally, you:

• Have a bachelor’s degree or higher in Computer Science or related field or equivalent industry experience.
• Can work independently, proactively, and diligently on assigned tasks and complete them on time and right-first-time to the satisfaction of the customer.
• Have working experience in a service organization solving issues for customers.
• Have 3+ years of hands-on working experience with Microsoft Cloud Services, Office 365, and Azure.
• Have worked for an ISV or for an MSP organization.
• Have experience with (configuring) Autotask.
• Know your way around Microsoft Partner Center and Microsoft Administrator portals.
• Are familiar with the Microsoft CSP program.
• Have working experience with Microsoft Power BI.
• Have working experience with managing a workplace environment with Intune (endpoint manager).
• Can write basic Microsoft SQL queries.
• Have functional software testing experience.
• Know how to create Azure Resource Manager Templates and what you can do with them.
• Have done some citizen development with Microsoft’s Power Platform.
• Have a positive attitude, someone who thinks in solutions, not problems.
• Can keep adapting to new situations and always deliver the highest quality results.
• Are a team player with a ‘make it happen’ mentality. You are eager to learn and able to influence others towards delivering with excellence. You trust others to do their jobs well and can in turn be trusted to do the same.
• Are (on occasion) available to participate in support activities outside of office hours (e.g. standby shifts).
• Have excellent English skills both verbally and in writing, you are preferably a native speaker.

You will:

• Work on customer tickets.
• Investigate problems that arise.
• Work together with development to solve customer issues.
• Demonstrate our platform and solutions to prospects.
• Technically onboard customers to the platform.
• Monitor and maintain the operation of scheduled jobs.
• Functionally test new features and solutions before they go into production.
• Create Knowledge base articles as a by-product of solving issues.
• Maintain the changelog.
• Create Feature Friday videos.

Perks:

• Work with the latest in Microsoft technology.
• Join a young at heart team with an enormous drive to realize our roadmap.
• Flexibility in how you organize your working days, including the location you work from.
• A focus on international growth, where you too will play a role.
• Be a part of a growing organization, with all associated growth opportunities.
• Excellent salary package and fringe benefits.
• Microsoft laptop.
• Extensive training opportunities.
• Full time position (40h/week).

Interested in this job?

You can send your application, consisting of a motivation letter and CV, to Mark Karsch via the green button at the bottom of this page. You can also contact Mark for questions about the position via mark@mkdigital.nl.

We are always looking for the candidate that most closely matches the above profile. However, if you are not fully meeting the requirements, but still think, that we should choose you – don’t hesitate to still apply or contact us!