Disabled travellers promised better train journeys by Passenger Assistance app

UK startup Transreport has developed an app to improve train journeys for disabled people on behalf of the Rail Delivery Group (RDG), which oversees the running of the UK’s railways.

Called Passenger Assistance, the app promises to make it easier and quicker for disabled passengers to get assistance on the railways. Transreport said it was developed it in collaboration with disabled passengers and accessibility experts.

Jay Shen, founder and managing director of Transreport, said it was inspired by the social model of disability, which says people are disabled by the world around them, not by their impairment or difference.

“We want to use tech to remove the barriers that make life harder for people with impairments,” he said. “Passenger Assistance makes it much easier for disabled passengers to arrange assisted travel, giving them more control and independence.”

The company set up an Accessibility Panel in 2017 to ensure the app would meet real-world needs and achieve its goal of delivering assisted rail journeys.

Sarah Rennie, commercial disability and access consultant and a member of the Transreport Accessibility Panel, said: “The app has been designed to improve the customer experience of disabled passengers and to solve an issue which has been going on for too long. Disabled and older people have faced an extremely challenging time during the pandemic and, as things open up, we must continue to develop systems more inclusively. Passenger Assistance will help to build trust and confidence in rail travel for those with access needs, for when they feel comfortable to resume their journeys.”

“We want to make the railway more accessible to more people and this new app is a first step towards transforming the way disabled passengers request assistance, with greater control at their fingertips”