Customer Relationship Management (CRM) Outsourcing Market 2020 Precise Outlook -IBM, Accenture, Cognizant, Infosys, HCL Technologies

Customer Relationship Management (CRM) Outsourcing Market

Global Customer Relationship Management (CRM) Outsourcing Market, delivering a must-read report for industry stakeholders wanting to understand the strategic landscape of this burgeoning sector. Readers will find an in-depth analysis of the market and how it will impact existing traditional markets, as well as insights into future development and opportunities across the globe.

MarketInsightsReports has announced the addition of the “Global Customer Relationship Management (CRM) Outsourcing Market Research Report 2020” The report focuses on global major leading players with information such as company profiles, product pictures, and specifications.

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Key Players:

IBM, Accenture, Cognizant, Infosys, HCL Technologies, request free samples for a complete list of companies.

The leading players of the industry, their market share, product portfolio, company profiles are covered in this report. The competitive market scenario among players will help the industry aspirants in planning their strategies.


Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

The retail segment accounted for the majority of shares in the CRM outsourcing market in 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.

In terms of geography, during 2017, the Americas contributed the majority of shares toward the CRM outsourcing market. It has been estimated that the customer relationship management (CRM) outsourcing market will witness growth in this region during the projected period.

News and Updates:

-January 07, 2020, MUNICH & NEW YORK–Accenture (NYSE: ACN) has entered into an agreement to acquire Mashiro, a provider of customer experience and customer relationship management consulting, optimization, and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales, and customer service.

– TEANECK, N.J., April 10, 2019-Cognizant (Nasdaq: CTSH) has once again been named a Leader in Gartner’s “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” report. In the report, Gartner, an independent analyst firm, evaluates 18 vendors that provide both customer relationship management (CRM) and customer experience (CX) project-based services.

– Sunnyvale, CA, and Minneapolis, MN, October 29, 2015 – HCL Technologies, a leading global IT services provider, announced today that it has acquired Minneapolis-based PowerObjects – a leading North American provider of Microsoft Dynamics CRM. This will bolster HCL’s global applications business, which offers transformational programs and complex application management for a myriad of clients’ technology landscapes. PowerObjects is a professional services firm completely focused on providing service, support, education, and add-ons for Microsoft Dynamics CRM. The company has won Microsoft’s prestigious ‘Partner of the Year’ award three of the last four years and is one of Microsoft’s leading partners for Dynamics CRM.

Market Segmentation by Types, Applications, and regions:

Market Segment by Type covers:

Communications Management

Multi-Channel Customer Engagement

Analytic Solutions


Market Segmented by Applications:



Telecom & IT



Market Segment by Regions:

North America (the United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, and Italy)

Asia-Pacific (China, Japan, Korea, India, and Southeast Asia)

South America (Brazil, Argentina, Colombia, etc.)

These segments are thoroughly evaluated on an individual basis and a team of analysts has ensured to give a crystal clear idea about various lucrative segments of the industry. This detailed analysis using segmentation by providing precise results on industry-related markets.

The report also analyzed the evolution of industry trends. Several macroeconomic factors such as Gross domestic product (GDP) and the increasing inflation rate is expected to affect directly or indirectly in the development of the industry.

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Frequently Asked Questions about “Customer Relationship Management (CRM) Outsourcing market” :

What will the Customer Relationship Management (CRM) Outsourcing market size/ forecast be in 2025?

What is the growth rate (CAGR) of the Customer Relationship Management (CRM) Outsourcing market?

Who are the key players/top companies in the Customer Relationship Management (CRM) Outsourcing market?

What are the key market trends (Strength Weaknesses Opportunities Threats Analysis) driving the global Customer Relationship Management (CRM) Outsourcing market?

What are the challenges to growth and the new opportunities in the Customer Relationship Management (CRM) Outsourcing market?

Which is the highest growing region or country for the Customer Relationship Management (CRM) Outsourcing market?

Which is the top growing segment/application/end-user industry?

What will be the impact of COVID-19 Pandemic (Coronavirus) on the industry?

Customization of the Report: This report can be customized as per your needs for additional data up to 3 companies or 3 countries or nearly 40 analyst hours.


All the reports that we list have been tracking the impact of COVID-19 on the market. Both upstream and downstream of the entire supply chain has been accounted for while doing this. Also, where possible, we will provide an additional COVID-19 update supplement/report to the report in Q3, please check for with the sales team.


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MarketInsightsReports provides syndicated market research on industry verticals including Healthcare, Information, and Communication Technology (ICT), Technology and Media, Chemicals, Materials, Energy, Heavy Industry, etc. MarketInsightsReports provides global and Chinese and regional market intelligence coverage, a 360-degree market view which includes statistical forecasts, competitive landscape, detailed segmentation, key trends, and strategic recommendations.

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